Maryland and Virginia Among the 'Most and Least Cursing' States

Most of us like to think we comport ourselves with a certain level of civility. But apparently, phone calls with customer service representatives of all stripes can lead us into more colorful speech. And some people like to track it.

 

"There's just something about big data and sailor-cursing that complement each other—like peanut butter and mothereffing jelly," writes Megan Garber of The Atlantic.

 

Potty-mouth research in the past has focused on the written word — looking at the incidence of F-bombs dropped in geotagged tweets or Facebook posts, for example.

 

But ad firm Marchex went straight for the voice. They researched recorded customer service calls — those ones where the customer sometimes gets left on the line, waiting and waiting and maybe even cursing a little, forgetting that their "call may be recorded for quality service."

 

Read more: http://www.npr.org

 

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Sunday, December 15, 2013 - 11:30pm